Privacy Policy and Our Terms and Conditions


Welcome to Mentor Agility LLC

These terms and conditions outline the rules and regulations for the general use of Mentor Agility LLC’s Website.

Mentor Agility LLC is located at:

220 E Broadway Jackson 83001 – WY , USA

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Mentor Agility LLC’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of USA. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore are referring to same.


Refund Policy

Cancellation by the student policy

Refund/cancellations should be submitted in writing via email.  All refunds will be issued within 10 business days unless otherwise noted.  Administrative fees may apply.  If you have questions regarding the cancellation policy for your specific product, please contact us. Please refer to the particular offering for specifics as some classes have different cancellation policies.

Online self-paced classes- If you have not started the class, you may request a full refund less a 15% service charge.

Online classes- 100% prior to 15 days prior to the first meeting

50% prior to 7 days prior to the first meeting

0% inside 2 days prior to the first meeting

Coaching Groups- Cancellation must be made 48 hours prior to the first meeting. Once a group has started meeting, a pro-rated refund may or may not apply.  No partial CEU credit is available.

Individual Coaching- Full refund with at least 48 hour notice.

Class Cancellation by MA policy

ELW makes every effort to conduct call classes and workshops on the dates and times noted on the website.  Should an offering be canceled, postponed, or rescheduled ELW will contact participants via email to notify of the intended change(s).  Should an offering be canceled in its entirety a full refund will be issued.  Should a specific meeting be changed, ELW will notify the participants and every effort will be made to reschedule to a date and time that is appropriate given the content, meeting objectives and time issues.

Standard Cancellation Policy

We do our best to operate on a 100% satisfaction guarantee. If you are not satisfied, please stop and send us an email so we can understand your concerns. Depending on the course, where you stopped, how much time has past since enrollment and class demand will help us determine how to proceed with a refund or credit. We do not guarantee a full or partial refund and reserve the right to issue credit toward future offerings depending on the circumstances of the request. We will do our best to work with you and your requests. Some courses may vary in policy, see below.

In all cases of un-enrollment, partial credit is not available. Education credit is based on the entire program, or class, being completed and is a requirement of each accrediting body.

Self-paced- please send your request with-in 1 week of starting the program, or before lesson 3 (which-ever is first) and within 4 weeks of enrollment.

Live Classes – please send your request before the second live class of the program and within 3 weeks of enrollment.

Blended Classes (Self-pace w/ Live classes) – please send your request before the second live class OR within 1 weeks of enrollment, which-ever comes first.

Unsatisfactory completion of a class or program is not grounds for cancellation.

Change Policy

Online modules- You can switch to a different class of equal or more value within 24 hours of purchase.

Coaching Groups- Reservation changes are subject to change fees and must be made at least 1 day prior to your current reservation date. All reservation changes are subject to current rates and availability.

Individual Coaching- Appointment rescheduling requires a 48 hour notice. All appointment changes are subject to availability.

General Policies

We want your experience with Mentor Agility LLC (MA) to be a good one, take note of the following items:

  • All images, videos, descriptions and prices are intended to be correct. However, mistakes may happen as we are human too. Therefore, typographical, clerical and printing errors are subject to correction as needed.
  • MA prices are subject to change without notice.
  • All MA orders placed with us are considered an offer to purchase.
  • We reserve the right to reject such offer at any time during the approval process. All offers to purchase are subject to availability at the time of acceptance.
  • A confirmation of your order only means that we have received the offer to purchase. If your offer to purchase is rejected for any reason, you will be notified on a timely basis with instructions and an opportunity to respond.
  • We reserve the right to change or modify our offerings at any time without notice.
  • Live classes via ZOOM (VOIP) are recorded for absent students, quality control and instructor training.
  • Upon payment for any offering, payee acknowledges and grants MA the right to use their likeness (video, image, voice) in Zoom recordings and re-use of the recordings for promotion, absentee review, and lessons. Payee’s full name will not be used without prior approval.
  • Live class recordings will be made available to students on a case by case basis when a written request has been made.
  • Students are expected to maintain the highest level of professionalism and adhere to the ethical standards of coaches in all interactions with instructors, staff, and fellow class participants.
  • Class participants should adhere to all applicable HIPA requirements and standards during discussions and case study reviews.
  • Class participants shall not share their Mentor Agility login or password with any unauthorized party.

We look forward to doing business with you! Thank you for your cooperation

Understanding Internet Access

In today’s world, most everyone has internet connectivity, and a variety of content is available for viewing. Unfortunately, all internet connections are not created equally and even the most reliable connection can be lost. Should MA loose connection during a class please stay in the meeting for 10 minutes while we work to re-establish the connection to proceed with the class. Should the connection not be re-established you will be contacted with information about continuing the class at a later time.

Mentor Agility recommends your internet service have a connection of at least 10MB down and 1MB up bandwidth. This speed should allow you to stream video and ZOOM calls without interruption. Faster speeds my be needed in you have more than a couple devices accessing the internet simultaneously. Should you encounter slow internet speeds try shuting off other internet devices like smart TV’s, tablets, smart phones, smart home devices, streaming services, gaming systems, file backups and other devices or applications that maybe running internet intensive background tasks.

Important Health Notice

People with certain conditions should consult with their doctor before starting a wellness or exercise program; these include, but are not limited to people who: (a) are pregnant, (b) fatigue, (c), neurological disorders (d) have chronic kidney disease, (e) heart conditions, (f) a history of fainting or dizziness, (g) diabetes, (h) high blood pressure, (i) and certain types of cancer.

Please consult your physician before beginning any wellness or exercise program, as changing your exercise, may affect some medical conditions and medications. Your physician may need to adjust your medications due to changes in your diet, exercise, or weight while in a program. You should also discuss your continued participation in the program with your physician if there is any change in your medical condition.

About CE credit

CE credit is available for many classes, please see the sales detail pages for each class for specifics about credit available. In all cases, to obtain credit the participant will need to complete the class, pass a quiz, and complete a class survey. Upon completion of these, a certificate of completion will be available for download from the student dashboard. CE credit acceptance by different organizations (ICF, NBHWC, BCC, etc) is not guaranteed and subject to change.

Some CE credit (for example ICF “Core” CE units) is reliant on live participation in classes and or discussion areas of the MA website.  Should you not attend live classes, CE credit may not be accepted by the governing body.

No partial CE credit is available and units noted are based on entire class meetings and curriculum being completed.

How to submit for CE credit

It is the students responsibility to track, monitor and submit their CE units to whichever governing body (ie. ICF, BCC, NBHWC, etc) they choose. The MA website only tracks classes provided by MA and the student records are not provided to any organization. Submission and documentation of CE units is the students responsibility as is any forms or fees associated with submission. The Certificate of Completion provided by MA with satisfactory class completion notes the class name, instructor, date of completion, CE unit(s), and students name as inputed by the student at time of registration.

Privacy Policy:

We take your privacy seriously at Mentor Agility LLC (MA). This privacy policy governs our “Websites” (,,, including, email communications and any other related services. This Privacy Policy is to inform you of the type of information MA will collect from you and how MA will use it and your choices about it.

We only use that information where we have a proper legal basis for doing so.

By visiting or using any of our services, you consent to the terms of this privacy policy and our terms of use and that you may be transferring your data to, and consent to having your data transferred to and processed by MA.

Please note:

you are not obligated by law to provide MA with any information. You hereby agree, acknowledge, and warrant that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.

Also please understand that no cyber security measures are completely fool-proof. We regularly monitor our systems for possible vulnerabilities, and regularly enhance the security of our services. Please note, certain areas on our Websites might be less secure than others, and because e-mail is not recognized as a secure form of communications, we request and encourage you not to share any personal sensitive information on any of these areas or via any of these methods.


We employ the use of cookies. By using Mentor Agility LLC’s website you consent to the use of cookies in accordance with Mentor Agility LLC’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.


Unless otherwise stated, Mentor Agility LLC and/or its’ licensors own the intellectual property rights for all material on Mentor Agility LLC. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

In some cases, handouts, Keynotes, PDF’s and other materials are made available and designed for use by coaches with their clients. Coaches can freely use these materials with their clients provided they are not modified or altered.

You must not:

Republish material from

Sell, rent or sub-license material from

Reproduce, duplicate or copy material from

Redistribute content from Mentor Agility LLC


Copyrights for content on the MA Website belong to Mentor Agility LLC and its’ content providers. At no time shall any copyright or reproduction rights be transferred to the site user for any reason.  Content provided is for the use of the registered user only and users may not share, copy, reproduce, or distribute any content presented on the MA Website.

While some MA content may be available for temporary download and offline viewing, except as explicitly authorized in these Terms of Use, you agree not to archive, download, reproduce, distribute, modify, display, publish, license, create derivative works from, offer for sale, or use content and information contained on or obtained from or through the MA website. You also agree not to circumvent, remove, alter, or thwart any of the content protections, insert any code or manipulate the content in any way; or use any data mining, data gathering or extraction method.

Imagery, PDF’s and art work used on the MA website and lesson plans are copyrighted or licensed to Mentor Agility. At no time does copyright or license of material transfer from MA to users, viewers, students or participants who access the site.

We reserve the right to terminate your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of any MA services, products, videos or website.

Third Party Website Links:

The MA Website may contain links to or features from other websites, applications, services etc. (for example: Venmo for video playback).  This Privacy Policy covers only the policies of MA and not of any other websites, applications or services.  MA is not responsible for the privacy policies of third parties.  Should you choose to connect to a third party website, you should be sure to read the privacy policy of that specific website, application or service.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

Organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are interested in linking to our website, you must notify us by sending an e-mail to Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Mentor Agility LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Retention of Information:

When you place an order through the MA website, we will maintain your order information for our records.

  • We may retain some Information as necessary for our legitimate business interests.
  • We may retain and use Information to the extent necessary to comply with our legal obligations (taxes, CEU tracking, legal reporting and auditing obligations).
  • Because we maintain a system to protect our data from accidental or malicious destruction or loss, for a limited period of time, residual copies of your Information may not be removed from our backup systems.

What Information is collected:

We may receive and store information you enter on our website or provide to us in anyway. This may include, but not limited to: your name, e-mail, mailing address, billing address, phone number, and any other information you provide when placing an order with us while registering for a customer account with us, providing feedback to us, filling out a survey, taking an evaluation, filling out a Contact Us form, etc.

If you buy something from MA, we will collect contact information, payment information, and details of what you bought and any other information required to enable you to access and use the payment services. This information will be used, among other things, by our third party payment processor to:

  • Process and fulfill your order via Third Party Services such as PayPal.
  • Comply with legal obligations.
  • Enforce the payment terms and other payment policies.
  • With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you.

You have no legal obligation to share any information with MA and you hereby acknowledge and agree that you do so voluntarily and willingly.  You hereby also agree and acknowledge that we may store information in databases which will be kept and operate in accordance with all applicable laws and regulations.

Student class participation and completion records are also maintained for internal use and to comply with coaching governing bodies (ICF, NBHWC, BCC, etc). This information includes class name, date(s), payment, quiz scores, certificates, class progress and class exit surveys. In some cases, chat room and discussion group entries are also archived.

What is your Information used for:

Your information is used internally at MA to:

  • Improve customer service and provide technical assistance.
  • Practical considerations such as, but not limited to, sending order and shipping confirmations, processing your transactions (if applicable).
  • Email Communication
  • Sales related communications (personal emails and phone calls, event invitations etc.).
  • Audit by Coaching governing bodies (ICF, NBHWC, BCC, etc) for curriculum compliance.
  • We may contact you with important information regarding our products or services, such as notices if a certain service is temporarily suspended, reply to your e-mail, notify you of changes in our services.

Website Security Measures:

All of the websites operated by MA offer secure access to most areas on our website.  The transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is via PayPal and is protected by an SSL encrypted connection.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Governing Law; Legal Proceedings:

The substantive laws (as distinguished from the choice of law rules) of the State of Wyoming and the United States of America applicable to contracts made and performed entirely in Wyoming shall govern (i) the validity and interpretation of the Agreement, (ii) the performance by the parties of their respective obligations hereunder, and (iii) all other causes of action (whether sounding in contract or in tort) arising out of or relating to the the use of the MA Website or materials.  The parties agree to personal jurisdiction in Jackson, Wyoming and hereby agree to submit any disputes or controversies relating to any of the matters referred to above to binding arbitration in Jackson, Wyoming (or Cheyenne, Wyoming if there are no mutually agreeable arbitrators located in Jackson, Wyoming) in accordance with the rules of the American Arbitration Association and only for actual monetary damages, if any.  All rights to recover consequential, incidental and/or punitive damages are waived by EL and by the website user.   In the event of any dispute, the website user shall not be entitled to, and does hereby waive all right to any equitable relief whatsoever, including the right to rescind this Agreement or any rights granted hereunder or to enjoin, restrain or interfere in any manner with EL or its business operations, including without limitation the production, marketing, distribution or exploitation of the MA Website or the content contained within, its related materials or any other projects owned or under the control of EL.  The arbitration award may be enforced in any court of competent jurisdiction and the prevailing party shall be entitled to recover its reasonable outside attorneys’ fees and costs, including its share of the arbitration costs, from the losing party.

Policies and procedures for complaint and grievance management

As a NBC-HWC and ICF CEU provider we require all correspondence to be in writing so we can properly address and rectify issues regarding:

  • Refund requests
  • Complaints about course content
  • Complaints about facilities
  • Complaints about non-receipt of certificates
  • Complaints about miscellaneous occurrences

ELW will make all efforts to rectify issues in a responsible and timely manner and communicate back to the appropriate parties

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